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Genpact - Virtual Zoom Drive for Freshers & Experienced on 07th & 08th March 2024

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM

Genpact Mega Walk-In Drive

• Experience: 00-02+Years

• Qualification: Any Graduate

• Job Location: Hyderabad

• Role : Voice Process

• Openings: 01

Time and Venue

7th March – 8th March, 11.00 AM – 1.00 PM

Zoom ID:https://genpact.zoom.us/j/7033232450

Job description

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

• Respond to customer queries and customers concern

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a deep understanding of client process and policies

• Reproduce customer issues and advance product bugs

• Provide excellent customer service to our customers

• You should be responsible to exhibit capacity for critical thinking and analysis.

• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

• Any Graduate except law

• Freshers are eligible

Preferred qualifications

• Previous experience in a customer service role chat/email/voice

• Effective probing skills and analyzing / understanding skills

• Analytical skills with customer centric approach

• You should be able to work on a flexible schedule (including weekend shift)